Monzo has alerted some users to a security problem – here is how to reset your PIN
Popular challenger bank Monzo has urged a few of its customers to alter their PIN following a potential safety breach that left consumer particulars open to non-authorised workers.
The bank has emailed 480,000 customers (around a fifth of its complete consumer base) to inform them to update their mobile app and alter PIN quantity after it found the flaw over the weekend.
There is no suggestion that any buyer accounts have been compromised or prison activity has occured, however if you’re a type of affected, here is our information on the way to reset your Monzo PIN.
Reset Monzo PIN
Luckily, resetting your Monzo PIN is fairly simple – all you will need is your Monzo card, and entry to a high-street cash machine.
Merely pop your Monzo card into the ATM, and after keying in your present PIN, choose the ‘PIN services’ option. From there, you may select ‘Choose a brand new PIN’ and alter it to a new quantity.
Monzo says that the majority high-street financial institution ATMs will be able to perform this service, including the likes of Barclays, HSBC and Lloyds, and has a hyperlink on its website to help you discover the nearest one.
You too can change your PIN on some overseas money machines, however Monzo warns this will not work each time, so it is higher to do it within the UK.
If you’re abroad for a long time frame or cannot entry an ATM, Monzo says you may contact it by means of the chat feature in its Android or iOS cell app to request a new card. The corporate will then ship this out with a distinct PIN that it is possible for you to to entry by means of the app.
Lastly, the company can also be recommending you replace your Monzo app to the latest model, to be sure you have the most up-to-date version – new editions of the iOS and Android apps can be downloaded now.